How Rooted Works with Apple Business Team

Rooted Consulting is a proud member of the Apple Consultants Network. We are a Louisiana based company established in 2014. Our team has a broad experience with Desktop Support, Mobile Device Management and server infrastructure management.

Full List of Certifications

[View Certifications](/content/certifications "Self enroll"/index.html)

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Meet Our Team

We'd love to speak with you!



Mark Tassin](/content/mark-tassin "Mark Tassin"/index.html)



Jacob Ambriz](/content/jacobambriz "Jacob Ambriz"/index.html)



Christopher Holmes](/content/christopher-holmes "Christopher Holmes"/index.html)

How to engage Rooted

Apple Business Team connects with a lead that might be a good fit for Rooted Consulting.

Schedule Time

1. Apple Business Team reaches out to setup a hand-off call with the Rooted team.

  • Email: support@rootedconsulting.org (Our team works as a unit. Our ticketing system allows us to monitor, manage, and make sure that customers are taken care of. We do not check work emails for support engagements.)

  • A Rooted Consultant is assigned and responds.

  • A call is scheduled with Apple and Rooted Consulting. We use Calendly to schedule appointments. Links for staff are found above

  • To protect customer privacy please don’t include any personally identifiable information. Just let us know you have a lead.

4. Scoping and Estimate

  • Rooted Scope of Work (SOW) created and sent with Estimate for customer review.

  • SOW and Estimate amended, if needed, and customer signs off.

  • Delivery is scheduled.

5. Engagement is Delivered

  • Rooted will engage the customer, document the work performed, and amend SOW if any additional issues occur.

  • Customer will sign the SOW to verify all work has been completed.

  • When the last day of delivery is performed, a post engagement Survey is sent to the customer. A link to the survey is available here

2. The Customer Hand Off Call

  • During the call please don’t share personally identifiable information. Rooted Consulting has an onboarding process that gathers any relevant information to engage in a consulting relationship. The customer can share contact information with Rooted Consulting on the kick off call if they choose to.

  • During the call we will Identify customers technology concerns.

  • Discuss high level needs (Deployment, Consulting, training, etc)

  • Identify customer timeline for technical service delivery

  • Schedule Customer kick off call.

3. The Customer Kick Off Call

  • Apple will introduce Rooted as a member of the Apple Consultants Network and as a technical solutions provider. Rooted will then lead the conversation.

  • Rooted Consulting will start with an overview to be sure they understand the customer’s goals and needs

  • We will wrap up the call and discuss next steps.

  • The customer is sent:

  • Service Level Agreement available at sla.rootedconsulting.org

6. Post Project Report

  • At the end of the engagement Rooted sends a survey to the customer to get feedback on the experience. Rooted then takes that survey with our notes from the engagement and do a post project review with the Apple Business Team. Discussing how the project went, any needed follow up or any future sales opportunities.

Sevice Offerings

[**Getting Started With Point of Sale**](/content/pointofsale "Getting Started With Point of Sale"/index.html)
[**Getting Started With Apple Deployment**](/content/appledeployment "Getting Started With Apple Deployment"/index.html)

Apple Business Team

30 min

Calls with Apple Business Teams