# Fee Schedule

##### Rooted Consulting 2024

##### Thank you for considering Rooted Consulting, LLC. When you work with Rooted Consulting,

**LLC, you gain access to a team of certified subject matter experts that are fully focused on** **Apple, Google, Linux, Windows and networked environments. With thousands of managed** **projects to our credit, our team has technical depth along with extensive business and process** **experience in areas including K-12 education, higher education, Enterprise, Media** **broadcasting, marketing, health care, law firms, and retail.**

## Technical

#### Technical Non-Support Agreement Service:

- **We are able to offer your company considerable savings when you acquire one of our**  
  support agreements. Our standard rate is $150.00 per hour. If the scheduled time is**  
 **more than five hours then we auto-bill at a day rate of $1,200 per eight hour day. Our**  
 **terms are payment upon services rendered.**  
- **Service is to be performed during normal business hours Monday thru Friday from**  
  **9:00AM to 5:00PM CST.**
- **Non-support agreement appointments are billed from the time we leave our office until**  
  **the time we reach yours. The total time and payment is due when services are rendered.**
- **Phone support is billed in 30-minute increments for non-support agreements.**
- **Customers who are more than 1 hour from our offices will be billed $1 per mile to the**  
  **destination.**

#### Pre-Paid time

##### We do offer blocks of time at a discounted rate. Any consulting hours purchased in**  
  **blocks require pre-payment in full. Pre-paid time will be billed at $100/ hour for remote**  
  **or onsite consulting with a minimum of 25 hours. Remote work is billed in 30-minute**  
  **increments while onsite work is billed in 60 minute increments.. Prepaid hours expire**  
  **after the duration of one year.**

#### Projects

##### We have curated several unique project offerings for consumer, small business,

##### enterprise and education customers. Each project includes discounted time, clear

##### scopes of work, excluded tasks, and milestones for payment. For a list of our custom

##### projects please visit [www.rootedconsutling.org](http://www.rootedconsutling.org/).

#### Technical Support Agreement Service:

**All support agreements are pre-set time billed on the 1st of the month. We always bill** _**the month after work is delivered. We do this to include any overages of the time**_ **incurred within that month.**

- **All support agreements require RootedCare monitoring to ensure service is**  
  **proactively managed. This excludes FLEXdesk customers.**
- **Any time above the preset time is considered an overage. Overages are billed at**  
  **a rate of $120 an hour.**
- **The client will have 15 days to pay invoices with a grace period of 5 business**  
  **days at which time a 1% finance charge will be added to any outstanding**  
  **invoices that are not paid within 15 days.**

##### Grey Support Agreement

- **6-9 Hours of pre-set support time.**
- **The rate of a grey support agreement is based on $135.00 per hour.**

##### Blue Support Agreement

- **10-19 Hours of pre-set support time.**
- **The rate of a blue support agreement is based at $120.00 per hour.**

##### Orange Support Agreement

- **20+ Hours of pre-set support time.**
- **The rate of an orange support agreement is based on $100.00 per hour.**

## Media

##### Thank you for considering Rooted Media. When you work with Rooted media you gain access

**to a team of certified subject matter experts that are fully focused on helping to design brand** **recognition for your organization.**

#### Non-Project Based Services:

- **We are able to offer your company considerable savings when you agree to one of our**  
  **project based services. Our standard rate is $150.00 per hour. If the scheduled time is**  
**more than five hours, then we auto-bill at a day rate of $800 per eight-hour day. Our**  
 **terms are payment upon services rendered.**
- **Service is to be performed during normal business hours Monday thru Friday from**  
  **9:00AM to 5:00PM CST.**
- **Non-project based appointments are billed from the time we leave our office until the**  
  **time we reach yours. The total time and payment is due when the project is completed.**
- **Customers who are more than 1 hour from our offices will be billed $1 per mile to the**  
  **destination.**

#### Project Based Services:

**Projects will be billed at $100/ hour with a minimum of 10 hours for the project rate to** **apply. A scope of work is required and must be co-executed before a project can be** **scheduled. Project hours are paid for in percentages as outlined by the SOW and require** **payment when milestones are reached. Projects with air travel and expense require** **payment for T&E in advance.**

#### Equipment Rental:

**With some of our video production we may have to rent equipment to be able to**  
  **complete the project. The cost of the rental will be added to the scope of work of each**  
  **project where it is needed. A scope of work is required and must be co-executed before**  
  **a project can be scheduled.**

#### Website Hosting Service:

##### Rooted Media does not provide website hosting service. We work with our partner

**WPEnigine to set up your hosting. Your card will be put on file and your will be billed** **directly from the hosting provider for the reoccurring cost.**

#### Website Maintenance Service:

##### At Rooted Media we provide monthly maintenance for your website. We charge in hour

##### increments at $100. This does not cover major redesign changes, migrations, or

##### website backups.

#### Social Media Management Services:

##### All Social Media Management agreements are pre-set time billed on the 1st of the

**month. We always bill the month after work is delivered. We do this to include any** **overages of the time incurred within that month.**

- **Any time above the preset time is considered an overage. Overages are billed at**  
  **a rate of $100 an hour.**
- **The client will have 15 days to pay invoices with a grace period of 5 business**  
  **days at which time a 1% finance charge will be added to any outstanding**  
  **invoices that are not paid within 15 days.**

##### Social Media Page Management

- **5 Hours of pre-set management time.**
- **2 Social Media Platform**
- **No Ad management**
- **Live action video every 6 months**
- **The rate of the agreement is based on $100.00 per hour.**

##### Social Media Ad Management

- **10 Hours of pre-set management time.**
- **2 Social Media Platform**
- **Ad management and Page management**
- **Live action video every quarter.**
- **The rate of a blue support agreement is based at $100.00 per hour.**

#### Social Media Ad Buys:

##### As stated in Social Media Management Services, we offer social media advertising

##### management. If you would like for Rooted Media to facilitate the purchase of

**advertising through the platform we can provide that. The cost of the ad buy will be** **added to your invoice. If not you will need to have a card on file with the social media** **platform to recur the charges.**

#### Cancellation / No Show Policy:

##### We understand that there are times when you must miss an appointment due to emergencies

**or obligations for work or family. However, when you do not call to cancel an appointment, you** **may be preventing another client from getting much-needed support. Conversely, the situation** **may arise where another client fails to cancel and we are unable to schedule you for a visit, due** **to a seemingly “full” appointment book. If an appointment is not canceled at least 24 hours in** **advance, you will be charged for up to two-hours for an onsite appointment. Remote** **appointments are billed for a minimum of thirty minutes.**

#### Payment:

##### Break/Fix support, non-support agreement support, or non-project based services

##### requires payment at the time of service. Support agreement, web maintenance, and

##### social media management customers are billed on the 1st and payment is due by the

**15th.**

#### Accounts Receivable:

### Rooted Consulting, LLC

##### 4400-A Ambassador Caffery Pkwy

##### PMB 309

##### Lafayette, LA 70508 USA

**Tel://255.234.7062** **[accounting@rootedconsulting.org](mailto:accounting@rootedconsulting.org)**